Shipping Policy

Order Dispatch & Delivery Information

Orders are generally dispatched from our warehouse in NSW within two working days after full payment is received.

Delivery fees are calculated based on your location, order size and weight, and the most cost-effective carrier. The delivery cost will be displayed at checkout before payment and order confirmation and will be included in your total order price. Please double-check your details and shipping address before submitting your purchase to avoid any delays.

Warehouse Pickup & Own Couriers

To ensure efficient order fulfillment, pick-up and self-arranged couriers are also available at our warehouse.

Tracking Your Parcel

Once your order has been dispatched, tracking details will be provided. 

Estimated Delivery Time Frames

VIC: 6–8working days

NSW, SA, ACT: 2–8 working days

QLD, NT, WA, TAS: 6–10 working days

These time frames are estimates only. Delivery times may be affected by external factors. If you do not receive your order within 10 working days, please contact our customer service team.

Please Note:

Delivery times start after payment is cleared and the order is dispatched (usually within one working day).

We cannot guarantee specific delivery dates or times, as our delivery partners also cannot guarantee them.

Undeliverable Packages

If a parcel is returned to us, our customer service team will contact you via email.

Incorrect Address

Most undelivered parcels are due to incorrect addresses. Please check your address carefully when placing your order. A redelivery fee will apply if the parcel needs to be resent.

Unsuccessful Delivery Attempts

If no one is available to receive the parcel, the courier will leave a missed delivery card with instructions on how to collect or arrange redelivery.

For couriers, redelivery or pick-up from a depot or collection point may be available. Additional redelivery fees may apply.

Parcel Rejected by Receiver

If your order is a gift, please inform the recipient to avoid rejection. A redelivery fee will apply if the parcel needs to be resent.